For users who subscribed via the mobile app follow the instructions below:
- For Apple: https://support.apple.com/en-us/HT202039
- For Android: https://support.google.com/googleplay/answer/7018481?hl=en&sjid=15275501355270892918-NA
For users who subscribed via the website, if you would like to cancel or manage your c.ai+ subscription, please go to the Payment Portal here and follow the instructions listed below.
Payment Portal: https://pay.character.ai/p/login/dR615p49Jape5Ne288
Website Subscription Management:
Enter your email and we will send you a link directly to your customer portal to manage your subscription.
Check your email for your portal link. If you do not see an email, please select "Use a different email" and type the email associated with your Character.AI account.
Click the Log in button from the email and manage your account.
To cancel your subscription, click on "Cancel Plan"
To edit your payment method, click on the "pencil icon" or "+ payment method" button.
To update your billing address, click on "Update Information"