This document provides comprehensive instructions for managing your c.ai+ subscription. Please refer to the section relevant to your subscription method.
Website Subscriptions:
For users who initiated their c.ai+ subscription directly through the Character.ai website, you can manage your subscription via your Customer Portal through the following steps:
- Navigate to Settings > Account > Manage
- If your current plan suggests it is managed by an app store instead, skip to the App Subscriptions section below.
- If your current plan has a Manage button, click on that to navigate to the Customer Portal
- Enter the email address associated with your Character.ai account.
- A secure link to your customer portal will be sent to the provided email address. Please check both your primary inbox and your spam/junk folder.
- Note: If the link is not received within 5 minutes, verify your email address for accuracy and ensure your subscription is active and was initially made via the website. If necessary, select "Use a different email" to re-enter your correct email address.
- Click the "Log in to your Customer Portal" button within the email to access your Customer Portal to manage your c.ai+ subscription.
App subscriptions:
For users who initiated their c.ai+ subscription via a mobile application, please navigate to the following external support resources for instructions on managing your subscription:
- For iOS Devices: Refer to Apple Support for detailed instructions.
- For Android Devices: Refer to Google Play Support for detailed instructions.