Here Are Steps to Troubleshoot Your Login:
- Double-Check your Email Address
- Ensure the email address is correctly typed and matches the one linked to the account.
- Check Spam or Junk Folders
- Look for the email in your spam or junk folder.
- If found, mark it as “Not Spam” to prevent it from going there in the future
- Add Us to Your Contact List
- Add our email to your contact list.
- Ensure our email is not listed in your blocked addresses.
- Clear Your Inbox
- If your email inbox is full, delete unnecessary emails to make space for new messages.
- Use a Supported Email Address
- If you’re using an unsupported domain, try a different email provider.
Still Having Issues?
Please contact us at https://support.character.ai/hc/en-us and provide additional details, including your email address and any troubleshooting steps you’ve already tried, so we can assist you further.