If you're running into an issue with inviting a trusted adult or sharing screentime, the answers below cover the most common problems — invites that seem stuck, sync delays, and accidental unlinking.
The invite still says "pending" — is that normal?
Yes. It stays pending until the trusted adult opens the email and completes verification, until the teen cancels it, or is automatically deleted after 14 days.
My trusted adult finished verification, but the app still shows "pending." What now?
This can take a short moment to sync. Refresh or reopen the profile page. If it doesn't update after a few minutes, try signing out and back in, or contact support.
I unlinked by mistake — can I undo it?
There's no "undo," but you can immediately send (or accept) a new invite to reconnect. Prior screentime history is preserved either way.
Need more help?
Adult identity verification for this feature is handled by our partner, k-ID. If your question is about the verification process itself — completing it, documents accepted, or account/data questions — reach out to them directly:
- Visit k-ID's support page: k-id.zendesk.com/hc/en-us
- Email: support@k-id.com