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Why am I not seeing the Age Assurance pop-up?

Most users will be prompted to verify their age automatically when logging in. If you haven't received the pop-up, it may be because your app is out of date or the prompt was previously dismissed. 

If you do not see the Age Assurance pop-up, you can access it manually through your Advanced settings. Please follow the steps below:

For the mobile app: 

  • Make sure you have the latest version of the app
  • Restart the app
  • Go to Settings -> Advanced -> Verify Age

For web:

  • Go to character.ai on desktop/web
  • Go to Settings -> Advanced -> Verify Age

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